Smart maintenance

We offer a range of services to ensure that your systems are in peak condition. We’ll work quickly and efficiently, performing maintenance on the system when needed so you can get back up and running as soon as possible.

In today’s connected world, system upgrades can be achieved remotely over the Internet. However, we strongly recommend that software and firmware upgrades be carried out on-site for large systems. Upgrades to software or firmware can improve performance or add new features.

These service calls can be paid for on a pay as you go basis, as and when needed. However, for peace of mind, we also offer ongoing service and maintenance contracts. These allow you to avoid any unpredictable costs and ensure a guaranteed response time should any problems occur.

Extended Support

An annual on-site equipment firmware upgrade and system check to ensure up to date security

  • Remote access to your system for diagnostics and support
  • Remote monitoring and alerts for your network devices
  • Additional warranty assistance over the products installed
  • Access to a support ticket system

Advanced Support

Three annual on-site equipment firmware upgrades and system checks to ensure up to date security

  • Three annual on-site equipment firmware upgrade and system check to ensure up to date security
  • Remote access to your system for diagnostics and support
  • Remote monitoring and alerts for your network devices
  • Additional warranty assistance over the products installed
  • Access to a support ticket system
  • 48-hour on-site response when necessary
  • 5% discount on control equipment upgrades and 20% discount on system programming time after the first year

Remote Monitoring & Alerts

Your monitoring system is set up to send notification alerts to Modal AV on the critical network and control equipment. In case of a failure, we will try to reboot and fix the fault remotely before it becomes a problem. We can also offer the customer the ability to check their installed devices.

Plan your next project

Why wait? To speak with one of our home automation and home cinema experts, get in touch today, and we’ll be happy to help.